We deliver across all districts of Uganda. Delivery cost depends on your location, package size, and weight.
UGX 10,000 - 30,000
Depending on package size
UGX 30,000 - 80,000
Depending on weight and town
UGX 50,000 - 150,000
Custom quote for heavy items
Free delivery on orders above UGX 2,000,000 within Kampala and Wakiso. B2B/government orders may qualify for free delivery nationwide.
Pay instantly via MoMo. Dial *165# or use the MyMTN app. Confirmation sent via SMS.
Airtel Money accepted. Dial *185# or use the Airtel Money app for instant payment.
Secure card payments processed via Flutterwave. Supports 3D Secure verification.
Direct transfer to Stanbic Bank or DFCU Bank. Account details provided at checkout.
7-Day Return Window
Unopened, unused items in original packaging may be returned within 7 days of delivery for a full refund.
Dead on Arrival (DOA)
Products that are defective out of the box will be replaced within 48 hours. No questions asked.
Opened Items
Opened items may be returned within 3 days if defective. A restocking fee of 10% may apply for non-defective returns.
Non-Returnable Items
Software licences, toner/ink cartridges (opened), custom-configured items, and clearance products cannot be returned.
Manufacturer Warranty
All products carry the original manufacturer warranty (1-3 years depending on product and brand).
Warranty Claims
Contact us with your invoice number and description of the issue. We will coordinate with the manufacturer on your behalf.
Extended Warranty
Available for enterprise purchases. Covers up to 5 years with on-site support. Ask for pricing at checkout.
What Is Not Covered
Physical damage, water damage, unauthorised modifications, and normal wear and tear are not covered under warranty.
WhatsApp us at +256 781 637 392 or email shop@labwor.com with your order number and reason for return.
We will confirm eligibility and provide a return authorisation number (RAN) and instructions.
Send the item back in its original packaging or drop it off at our Kampala office. Refund processed within 3-5 days.
Yes, we deliver to all 135+ districts of Uganda. Zone 2 (major towns) takes 2-3 days, Zone 3 (rural) takes 3-7 days.
Yes. Once dispatched, we share a tracking reference via WhatsApp or email. For bus courier shipments, we share the waybill number.
Contact us immediately with photos. Damaged items are replaced or refunded within 48 hours under our DOA policy.
Yes. Self-pickup is free from our Kampala Road office. We will notify you when your order is ready for collection.
Currently we deliver only within Uganda. For cross-border orders, please contact us for a custom arrangement.